Order Taking Agents
- Phone Orders
- Order Confirmation
- Special Instructions
RESTAURANT ORDER TAKING
Dedicated Phone Order Takers ThatAnswer Every Call.Enter POS Orders.Grow Restaurant Sales.
Never miss a customer order during rush hours with dedicated, trained phone order takers who answer calls, upsell menu items, and enter orders directly into your POS system.
Phone OrdersHandle incoming calls and take orders.
POS EntryAccurate entry into your POS system.
ReservationsManage reservations and seating requests.
Customer SupportAssist customers with inquiries and order updates.
Flexible CoverageScale support during peak hours and busy seasons.
Dedicated Support Staff for Busy Restaurant Operations.
From phone order-taking agents and POS order-entry specialists to reservation coordinators and multilingual customer service reps.
POS Order Entry Staff
- POS Entry
- Order Updates
- Menu Selection
Reservation Support Agents
- Table Reservations
- Booking Updates
- Customer Confirmation
Customer Support Agents
- Order Questions
- Customer Assistance
- Issue Support
Delivery Coordination Staff
- Delivery Updates
- Pickup Coordination
- Order Follow-Up
Restaurant Call Support
- Call Answering
- Menu Questions
- Message Taking
Fluent Across All Major Restaurant POS Platforms.
Our remote order takers enter orders directly into Toast, Square, Clover, TouchBistro, Revel, Lightspeed, and UberEats/DoorDash tablets.
POS Systems
Online Ordering Platforms
Reservation Systems
Delivery Platforms
Restaurant CRM
Phone Systems
Google Workspace
Microsoft 365
Slack
Microsoft Teams
Customer Support Tools
Many MoreWhy Do Restaurants Lose Revenue During Peak Hours?
Ringing phones left unanswered while staff serves dine-in guests, order mix-ups during loud rushes, and long customer hold times cost thousands.
Missed Phone Orders
Busy staff may not be able to answer every incoming customer call.
Long Customer Wait Times
Slow call handling can frustrate customers and reduce conversions.
In-Store Staff Distractions
Taking phone orders pulls staff away from guests and restaurant operations.
Peak-Hour Staffing Gaps
Order volumes can rise quickly during lunch, dinner, and weekends.
From Menu Training to a Seamless Phone Ordering Desk.
We memorize your menu, modifiers, upsells, and POS workflows so our agents take orders as accurately and warmly as your best in-house staff.
Understand Your Operation
Review your menu, ordering process, schedules, systems, and customer support needs.
Match Restaurant Support Talent
Select staff with the communication skills and experience your operation requires.
Train on Your Menu & Process
Teach staff your menu, modifiers, pricing, policies, and ordering workflow.
Integrate With Your Systems
Set up POS access, phone handling, reservations, and communication processes.
Support & Scale
Expand coverage during peak hours, busy seasons, or as locations grow.
Dedicated Food & Beverage Order Agents Trained on Your Menu.
Every incoming call is answered within 3 rings, increasing take-out revenue by up to 35% while letting your in-house staff focus on in-person guests.
Restaurant-Focused Training
Staff learn your menu, order flow, and customer service requirements.
Workflow Integration
Remote agents work within your existing phone, POS, and ordering processes.
Flexible Coverage
Add support around busy hours, weekends, or extended operating schedules.
Scalable Support
Increase staffing as order volumes or restaurant locations grow.
Ready to Never Miss Another Phone Order &
Boost Take-Out Revenue?
Schedule a 15-minute consultation to calculate how much missed call revenue you can recover with dedicated restaurant phone order takers.